They said that they sent me an email years ago to confirm the information which I never received and not their problem. That I need to hire a tax lawyer instead. I am absolutely stunned that a company would hang a client out to dry like this when they clearly had incorrect information on the form. I will never deal with this company or any other that deals with them again. We use dedicated people and clever technology to safeguard our platform. Absolutely appalling service from this company.
Payment Analytics Software
Can’t wait to be charged $1,000 for a q-tip. Hi Tom, Thank you for sharing your experience with us! Our team have gathered your feedback and will ensure that it is shared with the right department.
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Over the years they have always paid late and been generally expensive for an exceptionally poor service. Now they seem to have decided to hang on to some money I am owed. A guest paid — initial payment and later full amount. Yapstone have paid only part of the money due to me. When I telephone to ask why I am told that the remainder is on hold. They can’t tell me why it is on hold or who authorised the hold.
In the past, the cc refunds would be netted out with our sales. Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process. Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it’s for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair.
They actually handled everything and just let me know when it was. Hi Madelaine, I’m so sorry to hear you’ve had a stressful experience. As you’re aware, the issue has now been resolved, and we’re working with our partners to ensure this doesn’t happen again. Again, we apologize for any inconvenience caused.
Yapstone (the payment services provider HomeAway use) have without notice decided to withhold my guests’ payments for up to 12 months rather than pay within 5-7 working days. This is money my guests have paid to stay in my property — it is not Yapstone’s to hold on to and make interest from! Having spoken to Trish in Yapsone’s Customer Relations Team, and now have some insight into why Yapstone has made this change.
Our REST APIs are easy to customize to suit your company’s specific needs, regardless of industry or vertical. Yapstone’s flexible platform is flexible enough to support your future-proofing payments and expand your customer base, regardless of your industry. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. SF Shannon used Yapstone for payment processing because of slick marketing touting the company as the best choice for the vacation rental industry. In using Yapstone for over a decade, it never was a vendor xcritical cheating we were enthusiastic about, mainly due to the company’s antiquated software. Yapstone’s post-pandemic business practices have made the company one to run from.
You cannot get hold of them by telephone. If they process a refund it takes up to 20 days! If you email they send an automated response and don’t get back to you for a day or so. Suggested companies are based on people’s browsing tendencies. We understand your frustration & would like to understand how to best solve the issue.
YapStone Reviews
My payments our went same day and at no cost to me. I now pay for a very much poorer service and pay well over the odds.If you can avoid using them you should. Pigeon post is faster and more reliable. Leverage Yapstone’s entire payments platform, or plug into the features that fit your business requirements to amplify your growth. Accept all major and alternative payment methods from around the world. Tap into our in-market expertise on local consumers and payment methods.
- The proceeds were used to buy a rental property that would act as my new IRA.
- Yapstone recently instituted a change that completely disrupts customers business models with absolutely zero notice.
- Had I not investigated and asked for info they would still be holding these deposits.
- Tap into our in-market expertise on local consumers and payment methods.
- They can’t tell me why it is on hold or who authorised the hold.
- Having spoken to Trish in Yapsone’s Customer Relations Team, and now have some insight into why Yapstone has made this change.
Ethical, competent, and responsive payment processors exist who deserve your business. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews xcritical reviews are published without moderation.
We don’t have that problem anymore and reconciliations are much easier and take maybe a quarter of the time. Transactions are accurate, date is readily available, statements aren’t confusing. There are two things that kept me from feeling like I could give a 5-star review. One is the automatic $50 fee if someone attempts a chargeback. The customer is not always right and this fee just seems unfair. Second is that I haven’t been terribly impressed by customer service.
They say they are “charging for a service that [I] previously received for free”. So what services will they start charging for next? How can I trust Yapstone not to start turning the screw even tighter? Has Yapstone ever thought that the way to retain clients might be to offer a better service, not a worse one? All property owners big and small should seriously consider looking for an alternative service provider, unless Yapstone rethinks its policies. These people seem to be worse than incompetent.
Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions.. We have undergone a few aquisitions and staffing transitions over the last 12 months, and she has been patient and informative as we took our businesses forward. Once all the approvals were finalized which did take some time, it was pretty quick to be able to get the Vacation Rent Payment system linked with my PMS.
Withholding money which is not theirs to keep. Bad business model if they want to stay in business. I will cancel all bookings on my VRBO site and offer a cheaper rent xcritical if they pay me directly.
Not the TIN and information of the trust. Unfortunately the zipcode they used was for a town on the other side of the state, and the incorrect 1099-Ks were not reaching me. Fast forward to 5 months ago, and I get a $25,000 tax bill, stating that I didn’t pay taxes for the income of the past 6 years.
Yapstone’s entire payment platform can be leveraged, or you can plug in to the features that best suit your business needs to increase your growth. Accept all major and alternate payment methods from around world. Our in-market knowledge on local consumers, payment methods and other information is available.
